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How to turn on desktop notification when new messages come?

Desktop notification works with all major web browsers, such as Chrome, Firefox, Safari, Edge. The browser will send you a desktop notification when the new messages come to you.

Step 1 Allow notification on your browser

When you visit the Message on dashboard for the first time, the web browser will ask you if you'd like to receive notification. If you'd like to see a desktop notification, please click the "Allow" button.


If you happen to click the "Block" button, you can always change the setting. To change the notification setting, you just need to click the green "Secure" button on the left side of the web address.


Then, you can click and change from the "Block" to "Allow" in Notifications, it should look like this:


Step 2 Stay on Message

AO platform is designed to be a human + AI structure, so when you are on duty you will receive the notification, or we will not send you any notifications, the chatbot will handle the conversation with your customers.

"On duty"

When you visit the Message on dashboard, our system will see you are on-duty as customer representative, then if you visit another webpage on a new tab or minimize the browser, our system will send you notification when new message comes. You can join the conversation on Message


If you are off-duty, which means you are not on Message, then we won't send you any notifications. For example, you are still on dashboard but you are on the chatbot install page, then we won't send you any notification.

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